Table of contents
Click on the following image to see thumbnails of some of the pages of this manual.
1 Writing for your readers 1 1.1 What do I need to know to write a report? 2 1.2 Q1. Who will read my report? 2 1.3 Q2. Why do my readers want my report? 4 1.4 Q3. What will my readers understand? 5 1.5 Q4: How much do my readers want? 7 1.6 How do I find all these answers? 7 1.7 How do I keep track of what everyone wants? 9 1.8 Headings are a writer's best friend 10 1.9 What if their needs conflict? 11 1.10 Isn't this a whole lot of work? 11 1.11 Report or proposal: readers first or writer first? 13 1.12 What about objectives? 13 1.13 Checklist: getting started 14 2 Why write an outline? 15 2.1 Why bother with an outline? 16 2.2 How do I make an outline? 17 2.3 Structuring a complex report 19 2.4 I have an outline. What now? 20 2.5 Checklist: writing an outline 20 3 What should be included? 21 3.1 What's the correct order for the elements? 22 3.2 How do I write the covering letter? 23 3.3 How do I write the executive summary? 24 3.4 Why should I include acknowledgements? 27 3.5 When do I need a foreword? 27 3.6 When do I need a table of contents? 28 3.7 Should I include a glossary? (No!) 28 3.8 What is the role of the "scope of work" section? 31 3.9 How do I write the background or introduction? 32 3.10 How do I write the body of the report? 33 3.11 How do I write the conclusions? 34 3.12 How do I write the recommendations? 35 3.13 How do I do the appendices? 36 3.14 Why should I include references? 37 3.15 Checklist: the elements of your report 38 4 How do I present my report? 40 4.1 Headings for short documents 41 4.2 Heading hierarchies for longer documents 41 4.3 How should I format my headings? 45 4.4 Why is the right font important? 45 4.5 What's the best line spacing? 47 4.6 What's the best paragraph spacing? 49 4.7 Email's pretty slack isn't it? 50 4.8 How should I do captions? 51 4.9 How should I format tables? 51 4.10 What's the deal with capital letters in headings? 53 4.11 Checklist: presenting your report well 54 Appendix 1: Microsoft Word tricks for large documents 56 Paragraph styles 57 Heading styles 58 Automatic heading numbering 59 Automatic caption numbering 60 Automatic tables of contents and figures 61 Appendix 2: Where do I get my information? 63 Introduction 64 Online: Google 64 Online: Amazon.com 68 Online: your intranet 71 Individuals and groups 72 Publications 73 Downloadable e-books from Scribe 74
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