Table of contents
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1. Reports 101: How do I begin? 1
1.1 What's a report? 2
1.2 Q1. Who will read my report? 2
1.3 Q2. Why do my readers want my report? 3
1.4 Q3. What will my readers understand? 4
1.5 Q4: How much do my readers want? 5
1.6 How do I find all these answers? 5
1.7 How do I keep track of what everyone wants? 6
1.8 Headings are a writer's best friend 8
1.9 What if their needs conflict? 8
1.10 Report or proposal: Am I informing or persuading? 9
1.11 What about objectives? 10
1.12 Checklist: getting started 11
2. How and why should I write an outline? 12
2.1 Why bother with an outline? 13
2.2 How do I make an outline? 14
2.3 I have an outline. What now? 16
2.4 Checklist: writing an outline 16
3. What should be included in my report? 17
3.1 What's the correct order for the elements? 18
3.2 Structuring a complex report 19
3.3 How do I write the covering letter? 20
3.4 How do I write the executive summary? 21
3.5 Why should I include acknowledgements? 23
3.6 When do I need a foreword? 24
3.7 When do I need a table of contents? 25
3.8 Should I include a glossary? 25
3.9 How do I write the background or introduction? 26
3.10 How do I write the body of the report? 29
3.11 How do I write the conclusions? 29
3.12 How do I write the recommendations? 31
3.13 How do I do the appendices? 32
3.14 Why should I include references? 32
3.15 Checklist: the elements of your report 33
4. How do I present my report? 35
4.1 Headings for short documents 36
4.2 Headings hierarchies for longer documents 36
4.3 How should I format my headings? 40
4.4 Why is the right font important? 40
4.5 What's the best line spacing? 42
4.6 What's the best paragraph spacing? 44
4.7 Email's pretty slack isn't it? 45
4.8 How do I do captions? 46
4.9 How should I format tables? 46
4.10 What's the deal with capital letters in headings? 48
4.11 Checklist: presenting your report well 50
Appendix 1: Microsoft Word tricks for large documents 51
Appendix 2: Where do I get my information? 58
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